Branch Operations Supervisor

2 weeks ago


Wilmington, North Carolina, United States The Ladders Full time
Job Overview

Location
Remote

Employment Type
Full Time

Position Summary

The Branch Operations Supervisor is responsible for overseeing daily operational activities while organizing, scheduling, and directing branch staff to enhance customer satisfaction, boost revenue, and improve productivity.

Core Responsibilities
  • Leads operational functions within the branch, including Inventory Control, Loss Prevention, Risk Management, Customer Relations, Order Processing, and Staff Training/Development.
  • Evaluates and drives operational efficiencies, ensuring accountability for key performance indicators.
  • Supports sales and marketing initiatives through strategic planning.
  • Equips the sales team with essential information, tools, and training to enhance sales performance.
  • Maintains regular communication and collaboration with the Branch Manager and corporate teams.
  • Provides ongoing updates to corporate management.
  • Contributes to the development and implementation of process enhancements.
  • Assists in the review and analysis of existing operational policies and procedures.
  • Monitors branch expenses, including office supplies and shipping costs.
  • Facilitates branch quality meetings to share information and address issues.
  • Assists with inventory management, scheduling, recalls, service inquiries, and procurement of supplies.
  • Upholds the highest standards of quality and safety for branch staff.
  • Stays informed and ensures compliance with relevant safety regulations at the branch.
  • Performs additional tasks as necessary.
Qualifications (Knowledge/Skills/Abilities/Experience)
  • At least 5 years of operational experience.
  • A minimum of 3 years in a managerial role.
  • Experience in developing operational procedures and programs.
  • Strong attention to detail with the ability to quickly assess information.
  • Exceptional interpersonal communication skills, both in-person and via phone.
  • Numerically inclined; experience managing Profit and Loss Statements is essential.
  • Solution-oriented; capable of identifying solutions across various business levels.
  • Effective time management skills for oneself and others.
  • Ability to demonstrate teamwork, leadership, and adaptability.
  • Strong written and verbal communication skills.
  • Ability to thrive in a fast-paced environment.
  • Familiarity with JD Edwards software is advantageous.
Physical Requirements
  • Ability to stand, use hands, and reach with arms.
  • Capability to walk, stoop, kneel, crouch, or crawl.
  • Ability to sit, climb, or balance.
  • Must be able to lift and/or move up to 110 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
  • Exposure to moving mechanical parts.
  • Occasional exposure to fumes or airborne particles.
  • May encounter a wide range of temperatures.
  • Typically, the noise level is loud.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employment

The Ladders is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, individual qualifications, and merit. The Ladders aims to have the best available people in every role and does not permit harassment, discrimination, or retaliation against employees or applicants based on various protected characteristics.

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