Customer Service Representative

2 weeks ago

Portsmouth, Virginia, United States Citizens Full time
Job Summary

As a Customer Service Representative at Citizens, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals. You will be responsible for greeting customers, answering their queries, and providing personalized advice and solutions to meet their needs.

Key Responsibilities
  • Greet customers and respond to their inquiries in a professional and courteous manner.
  • Provide personalized advice and solutions to customers to meet their financial needs.
  • Process transactions, including cash and digital payments, and ensure accurate cash handling.
  • Meet quarterly referral goals and contribute to the success of the branch team.
  • Stay up-to-date with Citizens products and benefits to educate customers and respond to their questions and concerns.
Requirements
  • High School degree or equivalent.
  • Minimum 1 year of customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem-solve and provide solutions to customer issues.
  • Customer-centric approach to deliver exceptional service.
  • Comfortable with using digital technology to support business goals.
  • Ability to work branch hours, including weekends and evenings.
Preferred Skills
  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others through collaboration.
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively.
Why Work for Us

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. We provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

  • Customer Service Representative

    1 week ago

    Portsmouth, Virginia, United States Service Credit Union Full time

    We're seeking a talented Customer Service Representative to join our team at Service Credit Union. This role is perfect for individuals who enjoy working in a fast-paced environment and providing exceptional service to our members.Key Responsibilities:Accurately process all transactions while maintaining proper security and exercising good judgment.Open and...

  • Customer Service Representative

    1 week ago

    Portsmouth, Virginia, United States Service Credit Union Full time

    We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Representative Teller to join our team. This role is a great step for anyone interested in a banking career with growth opportunities. Key Responsibilities: Accurately process all transactions maintaining proper security and exercising...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service Representative Job DescriptionFASTSIGNS #430701 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States FastSigns Full time

    Customer Service Representative Job DescriptionFASTSIGNS is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States MARION EDWARD & ASSOCIATES, INC. Full time

    Job Title: Hybrid Customer Service RepresentativeMarion Edward & Associates, Inc. is seeking a highly skilled and motivated Hybrid Customer Service Representative to join our team. As a Hybrid Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, while also working closely with our internal teams...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States FastSigns Full time

    Customer Service Representative Job DescriptionFASTSIGNS is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring a positive shopping experience.Key...

  • Customer Service Representative

    1 month ago

    Portsmouth, Virginia, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Representative

    5 days ago

    Portsmouth, Virginia, United States Domino's Franchise Full time

    Job OverviewWe're on the hunt for talented individuals to join our Domino's Pizza team as Customer Service Representatives. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you!As a Customer Service Representative, you'll be the face of our brand, interacting with customers, resolving issues, and...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Virginia, United States Elizabeth River Crossings, OpCo LLC Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Elizabeth River Crossings OpCo, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Virginia, United States Watchdog Capital Full time

    Customer Service RepresentativeWatchdog Capital is seeking experienced FINRA Series 7 Registered Representatives to join our team and contribute to the growth of our regulated securities business.As a key member of our customer service team, you will be the primary point of contact for customers, providing support and guidance through various channels,...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service RepresentativeFASTSIGNS #430701 is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service to current and prospective clientsPrepare estimates, implement work orders, and ensure timely delivery of finished ordersParticipate in...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service RepresentativeFASTSIGNS #430701 is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Virginia, United States Conn's Full time

    Job Title: Customer Service RepresentativeAt Conn's, we're committed to providing exceptional customer service and ensuring a seamless shopping experience for our customers. As a Customer Service Representative, you'll play a vital role in achieving this goal.Key Responsibilities:Deliver outstanding customer service, ensuring a positive experience for every...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    1 month ago

    Portsmouth, Virginia, United States Performance Collision Centers Full time

    Job Title: Customer Service RepresentativeLocation: Portsmouth, VAWe are seeking a skilled Customer Service Representative to join our team at Performance Collision Centers. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Portsmouth, Virginia, United States FASTSIGNS #430701 Full time

    Customer Service RepresentativeFASTSIGNS #430701 is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients.Key Responsibilities:Be the primary point of contact for current and prospective customers, providing timely and effective solutions to their needs.Prepare estimates, implement work orders, and ensure...

  • Customer Service Representative

    2 weeks ago

    Portsmouth, Virginia, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul products...

  • Customer Service Representative

    4 weeks ago

    Portsmouth, Virginia, United States Performance Collision Centers Full time

    Job Title: Customer Service RepresentativeLocation: Portsmouth, VAJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Performance Collision Centers. As a key member of our team, you will be responsible for providing exceptional customer service experience to all customers, both on the phone and...

  • Customer Service Representative

    1 month ago

    Portsmouth, Virginia, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...