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Customer Service Representative

1 month ago

Portsmouth, Virginia, United States Citizens Full time
Job Summary

As a Customer Service Representative at Citizens, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals. You will be responsible for greeting customers, answering their queries, and providing personalized advice and solutions to meet their needs.

Key Responsibilities
  • Greet customers and respond to their inquiries in a professional and courteous manner.
  • Provide personalized advice and solutions to customers to meet their financial needs.
  • Process transactions, including cash and digital payments, and ensure accurate cash handling.
  • Meet quarterly referral goals and contribute to the success of the branch team.
  • Stay up-to-date with Citizens products and benefits to educate customers and respond to their questions and concerns.
Requirements
  • High School degree or equivalent.
  • Minimum 1 year of customer experience, recommending and referring products and services to customers.
  • Strong listening and communication skills.
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
  • Ability to problem-solve and provide solutions to customer issues.
  • Customer-centric approach to deliver exceptional service.
  • Comfortable with using digital technology to support business goals.
  • Ability to work branch hours, including weekends and evenings.
Preferred Skills
  • 6 months of experience processing transactions (cash and/or digital payments).
  • Motivates others through collaboration.
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively.
Why Work for Us

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. We provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.