Customer Support Representative
2 weeks ago
Location
Belton, TX
Employment Type
Full Time
Compensation
$11.00 Hourly
Position Summary
The Customer Service Associate plays a vital role in supporting store operations and enhancing customer experiences.
Key Responsibilities:
- Welcome customers warmly upon entry.
- Assist customers in locating products and addressing inquiries.
- Ensure the removal of expired items from sales displays.
- Maintain organized and appealing display areas, including special setups, racks, and shelves.
- Monitor and manage dressing rooms and restrooms as necessary.
- Be vigilant against theft.
- Accept donations and guide donors to the appropriate area; issue receipts when required.
- Assist in hanging clothing for production as needed.
- Perform cleaning duties throughout the store, including restrooms.
- Restock merchandise on the sales floor.
Core Competencies
Non-Supervisory Role
Our Team Values
Emotional Intelligence and Respect
Demonstrates awareness of how actions affect others and manages personal emotions effectively. Escalates sensitive matters to management when necessary.
Integrity
Exhibits trustworthiness and professionalism through honest actions.
Adaptability and Innovation
Welcomes new ideas and collaborates to enhance processes.
Interpersonal Skills
Builds strong relationships and communicates effectively.
Commitment to Personal and Team Development
Engages in required training and seeks opportunities for growth.
Community Engagement
Alignment with Organizational Mission and Values
Acts in accordance with the mission and values of the organization.
Diversity, Equity, and Inclusion
Collaborates effectively with diverse individuals.
Service Orientation
Demonstrates a desire to assist others and contribute positively to the community.
Commitment to Excellence
Customer Service Focus
Strives to meet goals and deliver exceptional service to customers and donors.
Business Insight
Makes informed decisions and applies learning effectively.
Accountability
Takes responsibility for actions and outcomes.
Qualifications
Requirements:
To succeed in this role, candidates must fulfill the essential duties satisfactorily. The following qualifications are necessary:
All candidates must pass a drug screening and undergo a criminal background check.
Education:
All educational backgrounds are welcome; relevant experience or training is a plus.
Language Proficiency:
Ability to read and understand English is preferred.
Mathematical Skills:
Basic addition and subtraction skills are preferred.
Reasoning Skills:
Ability to follow simple instructions and handle standardized situations.
Certificates and Licenses:
Forklift operation certification is required through company training.
Physical Requirements:
The physical demands of this position include:
- Standing and walking for extended periods.
- Using hands for handling and reaching.
- Visual acuity for distinguishing items.
- Frequent bending and twisting.
- Lifting and carrying items up to 100 pounds.
- Effective communication skills.
Employees may encounter various environmental conditions while performing their duties. Reasonable accommodations will be made for individuals with disabilities.
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