Customer Service Agent
2 weeks ago
American CyberSystems, Inc. is seeking a dedicated Customer Service Agent to join our team. This role is essential in ensuring effective communication and support for our clients.
Employment Type:
Full-Time, Contract
Job Duration:
6 Months
Work Schedule:
1st Shift, Monday to Friday
Key Responsibilities:
As a Customer Service Agent, your primary duties will include:
- Managing all incoming calls and service requests efficiently.
- Monitoring and responding to environmental alerts, including security systems.
- Coordinating workflow and assignments for team members.
- Participating in departmental projects to enhance service delivery.
- Providing constructive feedback to management on process improvements.
Essential Skills and Qualifications:
The ideal candidate will possess:
- Strong conflict resolution abilities and experience in handling challenging situations.
- Exceptional customer service skills.
- Proficiency in English, both written and verbal.
- Familiarity with Microsoft Office Suite.
- Ability to understand and follow written and verbal instructions.
- Capability to thrive in a fast-paced and high-pressure environment.
Preferred Experience:
Experience in customer service or administrative support roles is preferred, particularly in healthcare or call center settings.
Educational Background:
High School Diploma or GED Equivalent.
Compensation and Benefits:
Salary Range:
$15 - $18 per hour, commensurate with experience and qualifications.
Benefits Include:
Eligible employees may receive:
- Medical and pharmacy coverage
- Dental and vision insurance
- 401(k) plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life insurance
- Short-term and long-term disability coverage
- Paid time off and sick leave
- Employee Assistance Program (EAP)
About American CyberSystems, Inc.:
American CyberSystems, Inc. is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and value the contributions of all employees. We encourage qualified candidates from all backgrounds to apply.
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