Customer Service Agent

2 weeks ago


Belton, Texas, United States American CyberSystems, Inc. Full time
Position Overview:
American CyberSystems, Inc. is seeking a dedicated Customer Service Agent to join our team. This role is essential in ensuring effective communication and support for our clients.

Employment Type:
Full-Time, Contract

Job Duration:
6 Months

Work Schedule:
1st Shift, Monday to Friday

Key Responsibilities:
As a Customer Service Agent, your primary duties will include:
  • Managing all incoming calls and service requests efficiently.
  • Monitoring and responding to environmental alerts, including security systems.
  • Coordinating workflow and assignments for team members.
  • Participating in departmental projects to enhance service delivery.
  • Providing constructive feedback to management on process improvements.

Essential Skills and Qualifications:
The ideal candidate will possess:
  • Strong conflict resolution abilities and experience in handling challenging situations.
  • Exceptional customer service skills.
  • Proficiency in English, both written and verbal.
  • Familiarity with Microsoft Office Suite.
  • Ability to understand and follow written and verbal instructions.
  • Capability to thrive in a fast-paced and high-pressure environment.

Preferred Experience:
Experience in customer service or administrative support roles is preferred, particularly in healthcare or call center settings.

Educational Background:
High School Diploma or GED Equivalent.

Compensation and Benefits:
Salary Range:
$15 - $18 per hour, commensurate with experience and qualifications.

Benefits Include:
Eligible employees may receive:
  • Medical and pharmacy coverage
  • Dental and vision insurance
  • 401(k) plan
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life insurance
  • Short-term and long-term disability coverage
  • Paid time off and sick leave
  • Employee Assistance Program (EAP)

About American CyberSystems, Inc.:
American CyberSystems, Inc. is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and value the contributions of all employees. We encourage qualified candidates from all backgrounds to apply.

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