Member Experience Coordinator

2 days ago


Bowie, Maryland, United States Educational Systems Federal Credit Union Full time
Job Title: Member Experience Coordinator

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Coordinator. In this role, you will provide exceptional member service, understand the financial needs of our members, and offer suitable solutions to meet their goals.

Key Responsibilities:

  • Provide information on all Credit Union services and effectively cross-sell products and services that meet member needs.
  • Drive efficiency in member service by directing branch traffic and supporting the Branch Manager in maintaining a member-focused sales and service culture.
  • Offer exceptional member service, understand financial needs, and provide suitable solutions.
  • Work collaboratively with the team to achieve sales goals and provide a positive member experience.

Requirements:

  • High school diploma or equivalent (GED). Associate degree preferred.
  • Two (2) years customer service experience required.
  • One (1) year previous financial services experience preferred.
  • Excellent interpersonal and communication skills.
  • Ability to multitask, identify member needs, and meet sales goals.
  • Ability to work with confidential information and perform routine mathematical calculations.
  • Ability to function in a financial institution branch environment and utilize standard office equipment.

About Us:

Educational Systems Federal Credit Union is a fast-growing credit union that has proudly served the education community for over 65 years. We are committed to making financial wellness and stability accessible for all the communities we serve.

Why Join Our Team:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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