Fitness Center Representative

3 days ago


Lincoln, Nebraska, United States Planet Fitness Full time
Job Summary

As a Member Services Representative at Planet Fitness, you will play a vital role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Front Desk Operations: Greet members, prospective members, and guests, and provide a superior level of customer service.
  • Phone and System Management: Answer phones in a friendly manner, assist callers with various questions, and check members into the system.
  • New Member Onboarding: Assist with new member sign-ups and provide tours of the facility.
  • Account Maintenance: Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred, but not required.
  • Basic Computer Proficiency: Required.
  • Passion for Fitness and Health: A must.
  • Upbeat and Positive Attitude: Essential.
  • Punctuality and Reliability: A must.
  • Exceptional Customer Service Skills: Able to interact in a positive and professional way with members and co-workers.
  • Strong Listening and Problem-Solving Skills: Demonstrate diplomacy in all interactions.
  • High School Diploma/GED Equivalent: Required.
  • Age Requirement: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.

At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're seeking top talent to join our team and help shape the future of our brand. With over 2,000 locations across the United States, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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