Enterprise Systems Analyst

2 weeks ago

Stamford, Connecticut, United States Brooksource Full time

POSITION OVERVIEW

Brooksource is seeking a Senior Business Systems Consultant with over 8 years of experience in the industry to enhance our Proactive Customer Service initiatives. This role will focus on data assessment, trend analysis, and detailed account evaluations to identify opportunities for improving customer satisfaction. Your expertise will be crucial during the initial launch phase to validate data, establish success metrics, and ensure that targeted customers yield optimal returns on investment. Post-launch, you will engage in ongoing assessments of the Crawl launch and support subsequent phases of the Proactive Customer Service program.

KEY RESPONSIBILITIES

  • Conducts thorough reviews and assessments of information technology systems operations.
  • Identifies user requirements and suggests enhancements to improve system functionality.
  • Acts as the main liaison between users and the engineering/development teams.
  • Documents, reports, and monitors system-related issues.
  • Facilitates the translation of business requirements into formal technical specifications.

ESSENTIAL QUALIFICATIONS

Skills and Expertise Required

  • Exceptional communication skills for effective verbal and written interactions.
  • Bachelor's degree in a relevant field or equivalent professional experience.
  • Commitment to working entirely on-site; travel may be necessary.
  • In-depth understanding of the customer lifecycle and the systems that support it.
  • Strong organizational and time management abilities to handle multiple projects and stakeholders simultaneously.
  • Proficient in prioritizing tasks and managing various assignments effectively.
  • Ability to cultivate strong relationships with colleagues and project teams.
  • Excellent analytical and critical thinking capabilities.
  • Familiarity with Visio, PowerPoint, Excel, and Word.
  • Detail-oriented with a strong investigative approach to business objectives.
  • Collaboration with QA, UAT, and ORT during launch activities, including defect reviews and test planning.
  • Capacity to work autonomously with minimal supervision while knowing when to escalate issues to leadership.
  • Maintains a positive and proactive professional demeanor in high-pressure situations.
  • Demonstrated ability to thrive in a fast-paced work environment.

BENEFITS OF JOINING OUR TEAM

As part of a dynamic and collaborative team, you will have the chance to contribute to an organization with a vast customer base. The leadership within this group is exceptional, and you will play a vital role in achieving strategic objectives. Your insights and recommendations will significantly influence critical programs aimed at enhancing customer experience and maximizing ROI.

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