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Senior Business Systems Consultant
2 months ago
POSITION OVERVIEW
Brooksource is seeking a seasoned Business System Analyst with over 8 years of relevant experience to enhance our Proactive Customer Service initiatives. This role involves thorough data analysis, identifying trends, and reviewing account-specific details to uncover process enhancements aimed at elevating customer satisfaction. The analyst will play a crucial role during the initial launch phase by validating data, aiding in the establishment of success metrics, and ensuring that selected target customers yield optimal returns on investment. Post-launch, the analyst will continue to evaluate the Crawl launch for further opportunities while supporting subsequent phases of the Proactive Customer Service program.
KEY RESPONSIBILITIES
- Conducts comprehensive reviews, analyses, and evaluations of information technology systems operations.
- Identifies user requirements and suggests improvements to enhance system functionality.
- Acts as the primary liaison between users and the engineering/development teams.
- Documents, reports, and tracks system-related issues effectively.
- Facilitates the translation of business needs into formal technical requirements.
ESSENTIAL QUALIFICATIONS
Required Skills and Expertise
- Extensive proficiency in Data Analytics, particularly with SQL.
- Exceptional communication skills for effective interaction via phone and written correspondence.
- Bachelor's degree in a relevant discipline or equivalent professional experience.
- Commitment to working fully in-office; no hybrid or remote work options available. Some travel may be necessary.
- In-depth understanding of the customer lifecycle and the systems and processes that support it.
- Strong organizational and time management abilities, capable of managing multiple projects with various stakeholders simultaneously.
- Ability to prioritize tasks effectively and manage several assignments concurrently.
- Proficient in building strong collaborative relationships with colleagues and project teams.
- Excellent critical thinking and analytical skills.
- Familiarity with Visio, PowerPoint, Excel, and Word.
- Detail-oriented with the capacity to analyze business objectives and goals at a granular level.
- Collaborates with QA, UAT, and ORT during launch activities, participating in defect reviews, test planning, and strategy sessions.
- Ability to work independently with minimal supervision and escalate issues to leadership when necessary.
- Maintains a positive and proactive professional demeanor in high-pressure situations.
- Demonstrated ability to thrive in a fast-paced work environment.
BENEFITS OF THIS ROLE
This position offers the chance to contribute to a dynamic and collaborative team supported by a large enterprise with millions of customers. The leadership within this group is exceptional, and you will be aligned with the mission to enhance and execute strategic objectives. Your insights and recommendations will play a pivotal role in mission-critical programs aimed at improving customer experience and maximizing ROI.
