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Medical Office Receptionist

2 months ago

East Millinocket, Maine, United States Anne Arundel Dermatology Full time

Position Overview:

At Anne Arundel Dermatology, we prioritize exceptional service not only for our patients but also for our team members. Our core values include Patient First, Caring, Accountability, Trust, One Team, and Growth.

With over 50 years of dedication to delivering comprehensive medical, surgical, and aesthetic skin care, we have built a strong team of dermatology professionals across the Mid-Atlantic and Southeastern regions. Our expanding network consists of more than 250 clinicians and over 110 locations, and we are eager to welcome new talent to our organization.

Why Consider a Career with Us?

We are committed to ongoing training and professional development for our staff. Our team stays informed about the latest advancements in dermatology, including research, innovative treatments, and preventative care methods. Joining Anne Arundel Dermatology means finding more than just a job; it’s an opportunity for intensive hands-on training and long-term career advancement.

Work Schedule: Monday through Friday, with varying hours between 8 AM and 6 PM.

Key Responsibilities:

  • Welcome patients warmly and professionally.
  • Manage incoming calls, schedule appointments, and handle referrals.
  • Document accurate phone messages and patient information.
  • Verify and update patient records for accuracy.
  • Facilitate patient check-in and check-out processes.
  • Monitor patient flow in the reception area and communicate effectively with patients.
  • Proactively manage patient payments and billing inquiries.
  • Maintain weekly inventory of products.
  • Ensure respectful and empathetic treatment of all patients.
  • Process inventory orders as needed.
  • Prepare end-of-day reports and balance payment totals.
  • Distribute incoming reports and correspondence appropriately.
  • Address all phone messages, faxes, and interdepartmental communications promptly.
  • Assist colleagues as required.
  • Perform additional duties as assigned by management.

Qualifications:

Education and Experience:

  • High School Diploma or GED (required).
  • 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical environment (preferred).
  • Prior experience in a dermatology setting (preferred).

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Understanding of HIPAA regulations.
  • Able to manage multiple tasks effectively.
  • Strong organizational and time management abilities.
  • Capable of thriving in a fast-paced and occasionally stressful environment.
  • Detail-oriented with a focus on accuracy.
  • Proficient in operating multi-line phone systems.
  • Familiar with standard office equipment (e.g., computers, fax machines, copiers, scanners).
  • Intermediate computer skills and experience with EMR systems.
  • Fluent in English.
  • Able to sort and file materials accurately.
  • Willingness to travel to provide coverage for other local offices as needed.

Physical Requirements:

  • Ability to sit for extended periods, with some standing, stooping, and reaching.
  • Manual dexterity sufficient for keyboard operation.
  • Correctable vision to 20/20 and normal hearing range for telephone communications.
  • Capability to lift and carry up to 30 pounds.