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Customer Engagement Specialist

2 months ago

Birmingham, Alabama, United States United Clothing Donation Services Full time
Job Overview

Are you dedicated to positively impacting individuals' lives? Do you enjoy assisting customers and providing support? If you are organized and knowledgeable, we have an exciting opportunity for you. In this role, you will manage both inbound and outbound communications related to our fundraising initiatives and sales programs. This position is ideal for someone eager to contribute to meaningful causes while promoting business expansion through client engagement.

Key Responsibilities

Your responsibilities will include, but are not limited to:

  • Collecting essential customer information to assess eligibility through phone or email interactions.
  • Utilizing a CRM system daily to manage fundraising drives and sales collaborations.
  • Responding to inquiries about fundraising initiatives and partnerships.
  • Coordinating follow-up schedules with clients.
  • Inputting data into the CRM and updating customer accounts during interactions.
  • Conducting outbound calls to potential leads to promote fundraising opportunities and partnerships.
  • Creating new leads and accounts within the CRM.
  • Making outbound calls to estate sales, partners, and businesses to solicit items for collection.
  • Addressing new marketing leads related to fundraising initiatives.
  • Collaborating with management to ensure all processes are executed effectively.
  • Building and maintaining relationships with clients to support ongoing partnerships and drive opportunities.
  • Exhibiting a positive, energetic, and professional demeanor towards clients at all times.
  • Resolving issues related to fundraising drives in collaboration with field coordinators and management.
  • Possessing in-depth knowledge of the fundraising program to address key questions from current and prospective clients.
  • Setting up multiple fundraising drives weekly after the training period.
  • Making a minimum of 100 outbound contacts weekly.
  • Establishing 1-3 new partnerships or business relationships weekly.
  • Maintaining familiarity with the program through regular team meetings.
  • Potential travel to relevant conferences and events throughout the year.
  • Updating the calendar with important events and sales-related activities.

Qualifications and Skills

  • Team-oriented with a strong work ethic and high personal integrity.
  • Proven ability to meet sales targets, preferably in a phone-based environment.
  • Strong multitasking and problem-solving skills.
  • Persistent and results-driven.
  • Comfortable working at a computer and handling calls during scheduled shifts.
  • Excellent phone and computer skills.
  • Strong listening and analytical abilities.
  • Exceptional customer service and documentation skills.

Education and Experience

  • High School Diploma or equivalent.
  • 1 to 3 years of experience in customer service or sales within a call center environment is preferred.
  • Familiarity with Microsoft Office software.

Compensation and Benefits

  • Competitive hourly wage plus bonuses and commissions.
  • Paid time off.
  • Health and dental insurance.
  • Life insurance.
  • Day shift schedule.
  • Full-time position.
  • Monday to Friday availability, with occasional evenings and weekends.