Patient Engagement Coordinator

2 weeks ago

Redding, California, United States Shasta Community Health Center Full time
Job Overview

The Patient Engagement Coordinator plays a vital role in supporting the clinical team by providing essential clerical and appointment management services. This position is responsible for patient pre-registration, financial assessments, appointment organization, and overseeing all front office and registration operations as part of a clinical team. The coordinator acts as a key link between clinical staff, patients, and external agencies.

Key Responsibilities

Patient Scheduling and Registration

  • Collaborates effectively with triage personnel to ensure timely patient consultations.
  • Ensures accurate patient scheduling, optimizing clinician availability and clinical hours.
  • Monitors cancellations and no-shows to fill available appointment slots.
  • Conducts pre-registration for all patients, meticulously documenting responses to necessary inquiries.
  • Updates the system to reflect same-day cancellations.

Patient Check-In

  • Welcomes patients and visitors with professionalism and courtesy.
  • Accurately inputs demographic and financial data into the system.
  • Handles financial transactions during visits, including co-payment collection.
  • Assists patients in obtaining medical records from other facilities, ensuring proper documentation is completed.

Patient Check-Out

  • Processes financial transactions at the conclusion of visits.
  • Ensures accurate end-of-day financial reconciliation.

Telephone Management

  • Handles incoming calls, addressing inquiries and taking messages as necessary.
  • Maintains professional boundaries regarding medical advice and prioritizes communication to clinical staff, directing complex issues to the appropriate personnel.

Program Coordination

  • Assesses the financial status of patients to determine eligibility for various programs.
  • Facilitates patient enrollment in applicable programs and follows up on pending applications.
  • Educates patients about their financial responsibilities and relevant policies.
  • Participates in training initiatives as required.

Health Information Management Duties

  • Maintains patient records within the electronic medical record (EMR) system.
  • Efficiently retrieves and delivers patient charts as requested by clinical teams and authorized personnel.
  • Conducts data entry and retrieval tasks, ensuring accurate updates to patient chart statuses.
  • Responds to requests for patient chart information from authorized staff.
  • Assists patients in completing medical records release forms.

Additional Responsibilities

  • Regularly consults with the Lead Coordinator and clinical teams to relay important patient information.
  • Communicates consistently with clinical staff regarding scheduling and patient requests.
  • Maintains confidentiality of all medical records and patient information.
  • Attends relevant training sessions to stay informed about financial programs.
  • Ensures the accuracy of patient demographics and financial data in the system.
  • Prepares for upcoming clinic days and alerts the team leader to supply needs.
  • Reports any safety concerns and maintains cleanliness in work areas.
  • Performs other assigned duties as necessary.
Qualifications
  • High school diploma or equivalent required.
  • Proficient in reading, writing, and understanding English and medical terminology.
  • Strong interpersonal skills and a commitment to customer service.
  • Basic computer skills and typing proficiency (minimum 35 WPM).
Preferred Skills
  • Experience with healthcare programs and patient registration processes.
  • Familiarity with medical or dental terminology.
Benefits

Shasta Community Health Center offers a comprehensive benefits package to support the health and well-being of employees and their families, including:

  • Competitive compensation
  • Medical, dental, and vision insurance
  • Retirement plan with employer matching
  • Long-term disability and life insurance
  • Flexible spending accounts
  • Paid time off and holidays
  • Continuing education opportunities
  • Wellness programs and discounts

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