Patient Access Representative
2 days ago
About the Role
The Patient Access Representative is a vital member of the Sentara team, responsible for ensuring a seamless and efficient patient registration process. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Verify patient identity and select the correct patient record
- Review schedules and physician orders to register patients for the appropriate service
- Scan important documents, such as insurance cards and ID's, and verify and enter patient demographic and insurance information into the electronic health record
- Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
- Collect co-payments, deposits, and outstanding balances, and perform transactions securely
- Provide exceptional customer service, greeting patients and families, answering questions, and ensuring patients arrive at the correct service area at the right time
Requirements
- Two years of customer service and/or data entry experience required
- Previous healthcare experience a plus
- Associate's or Bachelor's degree can be considered in lieu of two years of experience
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred
- Interpersonal skills necessary for successful communication with patients and staff
What We Offer
- Extensive training provided for entry-level candidates
- Opportunities for advancement and career growth
- A diverse and inclusive work environment
- A competitive salary and benefits package
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