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Office Operations Manager

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Roseman University of Health Sciences Full time
About Roseman University of Health Sciences

Roseman University of Health Sciences is a non-profit, private institution dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. With campuses in multiple locations, we're passionate about creating a vibrant and supportive community for everyone who walks through our doors.

Job Summary

We're seeking an experienced Office Operations Manager to play a central role in the success of our dynamic academic setting. As the ideal candidate, you'll manage day-to-day operations with expertise and enthusiasm, nurturing positive relationships with patients and staff, handling staff interviews and terminations, and ensuring smooth scheduling of resident clinical experiences.

Key Responsibilities
  • Assign, direct, and manage staff duties, as assigned by the program director, in accordance with office policies and applicable laws.
  • Determine staff schedules around the needs of the patients and residents, including periodic coverage between locations.
  • Monitor staff performance with audit forms as directed by the program director.
  • Coordinate team meetings and participate in morning huddles.
  • Engage in conflict resolution.
  • Manage compliance with OSHA, state, and federal regulations.
  • Oversee patient relations and handle patient complaints. Monitor patient relations with existing patient satisfaction surveys and online review platforms.
  • Help explain office policy and university-based clinic policies to patients. Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.).
  • Position will involve management of 2 separate clinic locations and requires travel between both locations on a regular basis (2-3 days per week).
  • Generate periodic clinic reports and meet with the program director to review. Key production, reports, etc.
  • Collaborate with the Marketing department for marketing, promotional materials, and social media content. Ensure distribution of materials and monitor expiration dates on materials.
  • Monitor and manage comments and questions that arrive via social media channels. Develop and implement a strategy for negative reviews on sites such as Yelp or Google.
  • Coordinate event planning, volunteer, and mentorship opportunities, community outreach, and similar programs as it pertains to clinic hours and operations.
Requirements
  • High school diploma or equivalent; some college preferred.
  • Dental experience preferred.
  • Knowledge of computers for word processing, insurance claims processing, and records management (Excel, electronic health records, Outlook).
  • Experience in office and staff management.
  • Maintains a Nevada driver's license, insurance, and a good driving record.
Why Work at Roseman University of Health Sciences

At Roseman University, we're passionate about creating a vibrant and supportive community for everyone who walks through our doors. Our innovative Six-Point Mastery Learning Model is not just a framework - it's the key to equipping our graduates with the skills and confidence to shine in their careers. When you join our team, you're not just taking on a job; you're becoming a crucial part of a mission to drive growth, success, and transformation. You'll have the chance to shape the future, inspire excellence, and make a lasting impact on our students, faculty, and the wider community.

What We Offer
  • Medical, Dental, Vision plans to cover a variety of options.
  • Retirement matching up to 7.5%.
  • Employee Assistance Programs including Mental Health services.
  • Generous Vacation and Sick leave for a phenomenal work-life balance.
  • Paid Holidays.
  • And additional employer-paid benefits.