Site Operations Manager
3 weeks ago
Job Type: Full-time
Description:
LUV Car Wash is a rapidly growing company with over 70 locations in 6 states. We are seeking a General Manager to join our team and help us achieve our mission to become the best car wash in the industry.
Benefits:
- 401K match
- Health Benefits/HSA
- Vision
- Dental
- Life insurance
- Vacation
- Sick Time
- Employee Discount program
- EAP
General Summary of Duties:
The General Manager is responsible for all site operations, including recruiting staff, site safety, facilities management, customer service, driving sales, site compliance, and developing the car wash team.
Reports to: District Manager
FLSA Status: Exempt / Non-Exempt
Physical Demands:
- Occasional prolonged periods of walking/standing
- Work outside in varying weather conditions
- Ability to lift 25 pounds unassisted
Essential Functions:
- Recruit, train, coach, and develop all teammates
- Ensure compliance with LUV onboarding, orientation, and training processes for all new teammates
- Provide ongoing development, coaching, and counseling to AGMs and high-potential hourly teammates
- Partner with People Services on disciplinary issues, including investigations and terminations
- Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts
- Check LUV GM email regularly and respond to all emails in a timely, pleasant manner
- Partner with Market Leader on budget planning and forecasting
- Review DRB reporting and submit payroll information to all employees on time
- Ensure teammates are always using prescribed sales scripts and guide-on procedures
- Ensure the site operates safely and in compliance with all regulatory, local, state, and federal laws/regulations
- Create genuine connections with customers and foster relationships through superior customer service to build membership sales
- Create weekly schedule and manage site labor to LUV Car Wash standards
- Walk site throughout shift to ensure site is operating safely, efficiently, and up to the LUV standards of service
- Handle all customer issues/complaints
- Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated, and maintenance requests are fulfilled in a timely manner
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