Site Operations Manager

3 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States LUV Car Wash Full time

Job Type: Full-time

Description:

LUV Car Wash is a rapidly growing company with over 70 locations in 6 states. We are seeking a General Manager to join our team and help us achieve our mission to become the best car wash in the industry.

Benefits:

  • 401K match
  • Health Benefits/HSA
  • Vision
  • Dental
  • Life insurance
  • Vacation
  • Sick Time
  • Employee Discount program
  • EAP

General Summary of Duties:

The General Manager is responsible for all site operations, including recruiting staff, site safety, facilities management, customer service, driving sales, site compliance, and developing the car wash team.

Reports to: District Manager

FLSA Status: Exempt / Non-Exempt

Physical Demands:

  • Occasional prolonged periods of walking/standing
  • Work outside in varying weather conditions
  • Ability to lift 25 pounds unassisted

Essential Functions:

  • Recruit, train, coach, and develop all teammates
  • Ensure compliance with LUV onboarding, orientation, and training processes for all new teammates
  • Provide ongoing development, coaching, and counseling to AGMs and high-potential hourly teammates
  • Partner with People Services on disciplinary issues, including investigations and terminations
  • Partner with Market Leader to drive local volume and sales through strategic community outreach and marketing efforts
  • Check LUV GM email regularly and respond to all emails in a timely, pleasant manner
  • Partner with Market Leader on budget planning and forecasting
  • Review DRB reporting and submit payroll information to all employees on time
  • Ensure teammates are always using prescribed sales scripts and guide-on procedures
  • Ensure the site operates safely and in compliance with all regulatory, local, state, and federal laws/regulations
  • Create genuine connections with customers and foster relationships through superior customer service to build membership sales
  • Create weekly schedule and manage site labor to LUV Car Wash standards
  • Walk site throughout shift to ensure site is operating safely, efficiently, and up to the LUV standards of service
  • Handle all customer issues/complaints
  • Partner with Facilities Market Leader and maintenance team to ensure all equipment is properly maintained, safely operated, and maintenance requests are fulfilled in a timely manner


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