Community Operations Manager
3 weeks ago
About the Role
Sparrow Partners is seeking a skilled Community Operations Manager to oversee the daily operations at one of our 55+ Active Adult communities. As a key member of our team, you will be responsible for managing the community's daily activities, ensuring a high level of customer satisfaction, and driving business growth.
Key Responsibilities
- Manage and lead all phases of on-site operations, including rent collection, budget management, community member communications, and daily activities/events
- Hire, train, develop, motivate, and inspire a team to deliver exceptional results
- Develop strong personal relationships with community members, solicit feedback, and strive to continually improve community member experiences
- Maintain high expectations for the upkeep of the community and address concerns promptly
- Keep the team informed of organizational updates and priorities
- Achieve established budgeted financial and operational goals, including revenue, occupancy, and expense management
- Use YARDI to monitor apartment availability, qualify prospects, and manage community member data
- Achieve high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program
- Ensure the community meets Sparrow Partners' standards for show quality by daily inspecting and communicating with the maintenance team
- Provide hospitable and high-quality service to ensure a memorable experience for all
Sales and Retention
- Lead sales culture by motivating and inspiring the team to provide a high-quality prospect experience and meet sales goals
- Maintain a strong understanding of local comps and Sparrow Partners' unique differentiators/value proposition
- Ensure an active community social media presence to promote the Sparrow lifestyle externally
- Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals
Requirements
- A high school diploma and a valid driver's license
- Minimum of 5+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
- Experience maintaining financial records and budget management
- Experience using YARDI or other property management software
- Proficient in Microsoft Word, Excel, and Outlook
- Effective communication skills and skilled at navigating conflict
- Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
- Servant leader mindset and passionate about making a difference in others' lives
- Devoted sense of accountability and solution-oriented
- Must have general knowledge of OSHA, ADA, and Fair Housing regulations
- Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
- Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
About Sparrow Partners
Sparrow Partners is a leading provider of Active Adult 55+ communities and is now expanding into conventional multifamily apartments. We are committed to creating thriving communities that feel like home, where our residents can build meaningful connections, lead vibrant lives, and feel a strong sense of belonging.
Equal Opportunity Employer
We believe that the unique contributions and perspectives of our employees are the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow Partners is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
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