Global Marketing Specialist

2 weeks ago


Oxon Hill, Maryland, United States MGM Resorts International Full time

Experience the Excitement at MGM Resorts International

Have you ever imagined working in a vibrant environment filled with entertainment and diversity? If you are passionate about collaborating within a dynamic industry, MGM Resorts is looking for talented individuals like you to craft unforgettable experiences for our guests.


ROLE OVERVIEW:

As a Global Marketing Specialist, your primary responsibility will be to enhance the guest experience through exceptional service and strategic initiatives.

Your contribution will be crucial in our goal to create memorable moments that guests will cherish long after their visit.

KEY RESPONSIBILITIES:

  • Analyze and assess customer casino engagement to provide tailored incentives, with the authority to approve a limited range of complimentary services (including accommodations, dining, entertainment tickets, promotional chips, complimentary play, travel, or discounts).
  • Maintain and grow the customer database to support ongoing development efforts.
  • Oversee customer reservations utilizing VIPR/AUTOCAB, OPERA, and PATRON management systems.
  • When authorized, provide limited marker authorization to qualifying customers.
  • Engage in business decisions regarding customer credit lines, allowances, and complimentary services.
  • Collaborate with Casino Marketing, Marketing Executives, and property staff to support and enhance the experience of in-house casino guests.

Ensure the confidentiality of sensitive casino customer information by adhering to privacy policies and limiting information requests in accordance with company guidelines.

Address customer disputes and complaints effectively, ensuring satisfaction for both the customer and the organization.

Comply with local regulations and attend all mandatory compliance and training sessions.


IDEAL CANDIDATE PROFILE:
Minimum Age Requirement:
Must be at least 21 years old.
At least 3 years of experience in casino marketing or sales.
Fluency in two languages to facilitate effective communication in a diverse international context.
A bachelor's degree or alternatively, four years of experience in sales or hospitality.

LEADERSHIP QUALITIES:
Demonstrated leadership skills, capable of guiding teams and managing projects.
Ability to adapt to various challenges in an international environment.
A strong commitment to delivering exceptional service that creates lasting impressions for guests.
EMPLOYEE BENEFITS:
Access to wellness programs designed to promote physical and mental health.
Health and income protection benefits for eligible employees.

Enjoy discounts on company hotels, dining, retail, and entertainment, as well as partner discounts on travel, electronics, online shopping, and more.

Complimentary meals in the employee dining area.

Free parking available during and after shifts.

Comprehensive healthcare, financial, and time-off benefits.

Opportunities for professional and personal development through various programs, networking, and community volunteer initiatives.



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