Retail Operations Associate

2 weeks ago

Oxon Hill, Maryland, United States Ralph Lauren Full time

Company Overview

Ralph Lauren Corporation (NYSE:RL) stands as a premier name in the design, marketing, and distribution of high-end lifestyle products across five key categories: apparel, accessories, home, fragrances, and hospitality. With a legacy spanning over 50 years, Ralph Lauren has cultivated a reputation and distinctive image that resonates globally, reflected in a diverse array of products, brands, and international markets. The Company's portfolio includes renowned names such as Ralph Lauren, Ralph Lauren Collection, Polo Ralph Lauren, and many others, making it one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we are committed to fostering an inclusive culture that amplifies diverse voices and perspectives, creating a sense of belonging for all. Our approach to inclusion encompasses Talent, Education & Communication, Employee Groups, and Celebration.

Position Overview

As a Retail Operations Associate, you will play a vital role in supporting the General Manager in the development of strategic initiatives and ensuring effective execution to drive profitability. In the absence of the General Manager, you will be a key decision-maker, responsible for maintaining operational excellence and upholding the highest standards of brand integrity.

Key Responsibilities

  • Assist the General Manager in evaluating business trends and formulating strategic plans for your store.
  • Educate your team on sales performance metrics and available resources.
  • Ensure a consistent customer experience that aligns with Ralph Lauren's brand expectations.
  • Contribute to the development of client engagement strategies and lead community outreach efforts.
  • Implement the talent strategy in collaboration with the General Manager to build a customer-centric team.
  • Drive recruitment and networking initiatives within your market.
  • Engage in ongoing talent development discussions, providing coaching and feedback to team members.
  • Maintain high productivity standards through effective process management and inventory control.
  • Promote the use of innovative technology to enhance sales techniques and shopping experiences.
  • Adhere to all company policies and procedures.
  • Provide insights to the General Manager & District Director regarding profit potential and market trends.
  • Ensure that store standards consistently exceed expectations.
  • Foster an inclusive environment that reflects Ralph Lauren's core values.
Qualifications
  • College degree or equivalent experience preferred.
  • Experience in retail management or a similar field within a high-volume environment is advantageous.
  • Strong communication skills with the ability to engage effectively with customers and staff.
  • Physical capability to navigate the sales floor and perform various tasks, including lifting up to 30 lbs.
  • Flexibility to work a varied schedule, including evenings and weekends.
  • Proven success in building positive relationships with customers and colleagues.
  • Strong business acumen and effective time management skills.
Ralph Lauren is an equal opportunity employer and welcomes applications from qualified individuals regardless of arrest or conviction records, in accordance with applicable laws.

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