Member Support Specialist

2 weeks ago

Snow Hill, Maryland, United States State Employees' Credit Union Full time

Join our dedicated team committed to the credit union philosophy of 'People Helping People.'

Role Overview
The Member Services Representative (MSR) is responsible for delivering exceptional service to members through various communication channels, including phone and digital platforms. This role requires a solid understanding of operational procedures and a commitment to maintaining high standards of member support.

Key Responsibilities

• Adhere to all Credit Union policies and regulatory standards.

• Safeguard member information and ensure access to accounts is strictly for business purposes.

• Follow security protocols diligently as mandated for all MSR staff.

• Engage in member-facing activities as directed by management.

• Collaborate with leadership and coaching teams to enhance service delivery skills.

• Verify member identification and ensure compliance with the Member Information Security Procedure (MISP).

• Handle account openings, wire transfers, stop payments, card disputes, and account reconciliations proficiently.

• Troubleshoot and resolve issues related to online access for members.

• Coordinate with other departments to fulfill member requests efficiently.

• Participate actively in providing direct service to members via phone and digital communication.

• Maintain performance levels in line with organizational Key Performance Indicators (KPIs) and management standards.

• Engage in ongoing training and professional development.

• Uphold soft skills and call quality to meet acceptable standards.

• Understand organizational goals and contribute recommendations aligned with these objectives.

• Utilize CXone functionality to assess personal performance and align with organizational goals.

• Demonstrate growth from coaching and feedback from management.

• Assist in various operational areas, including community service and employee development as needed.

• Possess knowledge in basic Financial Advisory and Real Estate Services, providing quality referrals when appropriate.

• Maintain a positive demeanor towards members and colleagues while presenting a professional appearance.

• Complete additional tasks and administrative duties as assigned by management.

Training Modules
Note that the following modules are expected to be completed during employment in this role, not as prerequisites. Employees should aim to complete these within one year to enhance their effectiveness in the position, and completion is required for advancement:

• NCUA Coverage

• Account Research in OnBase

• ACH/Direct Deposit

• Advances

• Cashpoints Global Accounts

• Debit Cards

• Financial Advisory Services Overview

• Foreign Currency & Foreign Checks

• Fraud vs. Disputes

• Lending Review

• Payments

• Safe Deposit Boxes

• Transit Procedures

Qualifications

• High school diploma or GED equivalent is required.
• Preferred qualifications include a four-year degree, CCUE Certification, or an Associate degree through the North Carolina Community College Transfer Program (NC-CTP).

• A minimum of 2 years of experience in a related field is strongly preferred.

• Demonstrated proficiency in all MSR responsibilities.

• Strong interpersonal skills to build member confidence and trust in the Credit Union.

• Excellent verbal and written communication abilities.

• Proven critical thinking and problem-solving skills.

• Consistent demonstration of the Credit Union's Core Values.

Work Environment
This position is based in an office setting, with close proximity to other team members and members. The environment may include background noise from colleagues, printers, and telecommunication devices.

Physical Requirements
• Ability to comprehend and execute job responsibilities.
• This role involves a significant amount of sitting.
• Use of hands and fingers to operate a computer keyboard and telephone.
• Ability to lift 10-15 pounds as needed.

The State Employees' Credit Union is an equal opportunity employer, providing fair employment opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other classification protected by law.

  • Autism Support Specialist

    2 weeks ago

    Snow Hill, Maryland, United States Verbal Beginnings Full time

    Position Overview: The Autism Support Specialist / Registered Behavior Technician (RBT) at Verbal Beginnings is dedicated to providing exceptional Applied Behavior Analysis (ABA) therapy to children diagnosed with autism.We offer comprehensive training for individuals eager to learn about ABA therapy and are passionate about supporting children in their...

  • Practical Nursing Specialist

    2 weeks ago

    Snow Hill, Maryland, United States IntelyCare Full time

    Position OverviewJoin our team as a Practical Nursing Specialist and earn an hourly wage of up to $51 while providing essential care in various healthcare facilities. At IntelyCare, we prioritize a healthy work-life balance, allowing our nursing professionals the flexibility to select their own shifts.With us, you can design a work schedule that accommodates...

  • Nurse Care Specialist

    3 days ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    About UsSnow Hill Nursing and Rehabilitation Center is a leading provider of senior care services, dedicated to delivering exceptional care and support to our residents.Job SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at Snow Hill Nursing and Rehabilitation Center. As a key member of our healthcare team, you will...

  • Maintenance Team Member

    3 days ago

    Snow Hill, Maryland, United States McDonald's Full time

    About the Role:The Maintenance Team Member is responsible for assisting management in achieving and maintaining outstanding interior and exterior restaurant cleanliness and maintaining restaurant equipment. As a member of the Maintenance Team, your restaurant will support you with the tools and training needed to succeed.Key Responsibilities:Filtering oil...

  • Senior Physician in Geriatrics Specialist

    3 days ago

    Snow Hill, Maryland, United States Fusion Dynamics Full time

    Fusion Dynamics is a leading medical recruitment agency, dedicated to connecting top medical professionals with exciting career opportunities. As a Senior Physician in Geriatrics Specialist, you will be part of our team of experts who advise and support doctors in their search for a suitable position.**Key Responsibilities:**• Provide specialist care to...

  • Water/Wastewater Treatment Specialist

    13 hours ago

    Snow Hill, Maryland, United States Town of Snow Hill Full time

    Job SummaryThe Town of Snow Hill is seeking a highly skilled Water/Wastewater Treatment Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient treatment of wastewater and drinking water for our community.Key ResponsibilitiesLead and assist operator trainees in completing operational...

  • Nurse Care Specialist

    3 days ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    About UsSnow Hill Nursing and Rehabilitation Center is a leading provider of senior care services, dedicated to delivering exceptional care and support to our residents.Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse (RN) or Licensed Practical Nurse (LPN) to join our team. As a Nurse Care Specialist, you will be responsible for...

  • Nurse Care Specialist

    3 days ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    Job Opportunity at Snow Hill Nursing and Rehabilitation CenterAbout UsSnow Hill Nursing and Rehabilitation Center is a leading provider of senior care services, dedicated to delivering exceptional care and support to our residents. We are committed to creating a warm and welcoming environment that promotes independence, dignity, and well-being.Job SummaryWe...

  • Nurse - Renal Care Specialist

    3 days ago

    Snow Hill, Maryland, United States RHI DVA Renal Healthcare, Inc Full time

    About the RoleWe are seeking a skilled and compassionate Nurse to join our team at RHI DVA Renal Healthcare, Inc. as a Renal Care Specialist. In this role, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Key ResponsibilitiesProvide high-quality patient care in an outpatient dialysis setting,...

  • Healthcare Specialist

    5 days ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    About UsSnow Hill Nursing and Rehabilitation Center is a leading provider of senior care and assisted living services. Our mission is to deliver exceptional care and support to our residents, enabling them to live their lives to the fullest.Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse (RN) or Licensed Practical Nurse (LPN) to...

  • Certified Nursing Assistant

    3 days ago

    Snow Hill, Maryland, United States Wellpath Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant to join our team at Wellpath. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and support.Key Responsibilities:Assist in the assessment and monitoring of patient vital signs, including temperature, blood pressure, and pulse.Support the...

  • Nurse Care Specialist

    1 week ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    About the RoleWe are seeking a dedicated and compassionate Registered Nurse (RN) or Licensed Practical Nurse (LPN) to join our team at Snow Hill Nursing and Rehabilitation Center.ResponsibilitiesProvide high-quality, patient-centered care to our residents, including administering medications, completing assessments, and developing individualized care...

  • Sales Support Specialist

    2 weeks ago

    Oxon Hill, Maryland, United States PM Hotel Group Full time

    Key Responsibilities: As a Sales Support Specialist, you will play a crucial role in assisting the sales team with their daily functions to achieve the financial objectives of the hotel. You will serve as the bridge between the sales and operational teams, ensuring a seamless workflow. On a typical day, you can expect to: Prepare and circulate various sales...

  • Nurse Care Specialist

    1 week ago

    Snow Hill, Maryland, United States Snow Hill Nursing and Rehabilitation Center Full time

    About the RoleWe are seeking a dedicated and compassionate Registered Nurse (RN) or Licensed Practical Nurse (LPN) to join our team at Snow Hill Nursing and Rehabilitation Center.ResponsibilitiesProvide high-quality, patient-centered care to our residents, including administering medications, completing assessments, and developing individualized care...

  • Client Support Specialist

    2 weeks ago

    Oxon Hill, Maryland, United States Staff My Agency Full time

    Position Overview Staff My Agency is currently seeking a dedicated Client Support Specialist to join our dynamic team. We are a thriving agency committed to meeting the needs of our clients while fostering success for our staff. We are looking for a proactive individual who is passionate about enhancing our business through meaningful interactions and...

  • Human Resources Specialist

    1 week ago

    Snow Hill, Maryland, United States Harrison Senior Living of Snow Hill Full time

    Job OverviewAre you passionate about fostering a supportive work environment? At Harrison Senior Living, we are dedicated to providing outstanding care in independent senior living and assisted living. We strive to create a warm and secure atmosphere for our residents and their families. The Human Resources Coordinator plays a crucial role in managing...

  • Civil Engineer

    2 days ago

    Snow Hill, Maryland, United States Apex Dynamics Full time

    We are a leading engineering firm, Apex Dynamics, with a strong presence in the national market. Our team of experienced professionals, including civil engineers, architects, and building researchers, delivers innovative solutions for complex construction projects in the building sector.For our Munich location, we are seeking a skilled Civil Engineer to join...

  • Facilities Maintenance Specialist II

    2 weeks ago

    Snow Hill, Maryland, United States Town of Snow Hill Full time

    Job OverviewWelcome to the Town of Snow Hill, a thriving community located in Maryland's Eastern Shore. As a Maintenance Technician II, you will play a crucial role in our committed team, ensuring that our facilities and infrastructure are properly maintained to deliver exceptional services to our residents and visitors.Key ResponsibilitiesConduct...

  • Community Engagement and Marketing Specialist

    2 weeks ago

    Snow Hill, Maryland, United States Town of Snow Hill Full time

    Job OverviewPosition Summary:Under the guidance of the Director of Economic Development, the selected candidate will oversee and execute communication strategies to effectively share relevant and timely information regarding local business initiatives. This role also encompasses support for the Economic Development department through event management and...

  • Community Engagement and Marketing Specialist

    2 weeks ago

    Snow Hill, Maryland, United States Town of Snow Hill Full time

    Job OverviewPosition Summary:Under the guidance of the Director of Economic Development, the individual will oversee and execute communication strategies to effectively share relevant and timely information about local businesses. This role also supports the Economic Development department by assisting in event organization and promotional initiatives for...