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VIP Account Specialist

2 months ago

Oxon Hill, Maryland, United States BetMGM Full time
About Us

BetMGM is a leading online gaming company that revolutionizes sports betting and gaming in the United States. Our mission is to deliver exceptional gaming experiences to our customers.

Job Summary

We are seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-tier customer service to our players, resolving issues, and ensuring a seamless experience on our platform.

Responsibilities
  • Provide direct customer service to resolve issues and improve customer experience
  • Support campaigns to enhance customer satisfaction and loyalty
  • Offer service to players, including help solving problems, answering queries, and supporting ongoing promotions
  • Liaise with different departments to implement solutions to customer issues
  • Ensure compliance with all applicable regulations and legislation
  • Conduct yourself with the highest level of integrity and honesty
Essential Functions
  • Must be able to stand, sit, and operate computers and other technological devices for extended periods of time
Qualifications
  • 2 years of VIP hosting experience preferred, including sports VIP
  • Hosting experience in land-based casino marketing environment
  • Excellent knowledge of sports betting required
  • Sales driven, computer literate with an emphasis on Excel, excellent communication skills, and telephone etiquette
  • Detail oriented with effective time management skills and the ability to produce results while working under pressure
  • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
  • Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI
What We Offer
  • Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups, and more
  • Annual salary range: $50,000 to $70,000
  • Eligible for an annual bonus
  • Performance-based bonus plan
Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations, including licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.

About Our Culture

We're committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. Our four company pillars are:

  • Believe in Your Game - Take your shot
  • Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
  • Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
  • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.