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Hospitality Service Representative

2 months ago

Honolulu, Hawaii, United States Marriott Hotels & Resorts Full time
Position Overview

The Hospitality Service Representative plays a crucial role in ensuring a seamless experience for our guests at Marriott Hotels & Resorts. This position involves a variety of responsibilities that contribute to the overall satisfaction of our clientele.

Key Responsibilities
  • Guest Check-Ins and Check-Outs: Efficiently manage the process of welcoming guests and facilitating their departure, ensuring all procedures are followed.
  • Room Reservations: Handle all aspects of room bookings, including modifications and cancellations, while maintaining accurate records.
  • Payment Processing: Secure payments and verify billing details to ensure accuracy and transparency.
  • Room Key Management: Activate and organize room keys for guests, ensuring a smooth check-in experience.
  • Guest Requests: Address and fulfill all guest inquiries and requests promptly, while relaying important messages as needed.

This role is essential in creating a welcoming atmosphere and ensuring that every guest's needs are met with professionalism and care.