Patient Services Administrator

2 weeks ago


Post Falls, Idaho, United States Kootenai Health Full time

Position Overview:
The Outpatient Services Coordinator is pivotal in managing the scheduling of patients and medical procedures, handling referrals, securing prior authorizations, and ensuring accurate insurance documentation while maintaining a high standard of customer service.

Key Responsibilities:

- Adheres to all confidentiality and HIPAA regulations set forth by Kootenai Health.
- Acts as the primary communication hub for the clinic, providing essential information regarding patient care, locations, and activities.
- Responsible for entering orders, procedures, lab tests, and other related tasks for outpatient care.
- Maintains accurate patient demographics and insurance details within scheduling systems.
- Communicates financial policies related to insurance, including the collection of copays, deductibles, and self-pay amounts.
- Secures necessary referrals and pre-authorizations, processing charges as required.
- Generates reports, manages multiple projects, and oversees invoices and expense reports as directed by leadership.
- Familiar with standard practices and concepts in the healthcare field, relying on experience and judgment to achieve objectives.
- Regular and predictable attendance is essential for this role.
- Competent in addressing age-specific needs of the assigned unit.


Minimum Qualifications:

- High school diploma or equivalent is preferred.
- A minimum of two years’ experience in roles such as Health Unit Coordinator, Administrative Assistant, or Scheduler, or a comparable combination of education and experience is required.
- Working knowledge of medical terminology, confidentiality standards, HIPAA regulations, and electronic health record systems is preferred.


Working Conditions:

- Ability to lift and move items weighing up to 10 lbs.
- Capability to reach above or below shoulder height.
- Must be able to maintain a seated position for extended periods.
- Typical office equipment will be utilized, involving repetitive movements.


About Kootenai Health:

Kootenai Health is a respected healthcare institution dedicated to serving patients across northern Idaho and the Inland Northwest. Our organization has received numerous accolades, including recognition as a Gallup Great Workplace and achieving MagnetTM Status for Nursing Excellence. We take pride in our stellar reputation as both an employer and a healthcare provider.


Employee Benefits:

- Comprehensive health insurance coverage for full-time employees, with part-time employees contributing a minimal monthly fee for medical, dental, and vision plans.
- Benefits commence on the first of the month following 30 days of employment.
- Tuition assistance available after 90 days for those seeking further education.
- Retirement plans with employer matching contributions based on years of service, ranging from 3-6 percent.
- Competitive salaries with additional differentials for night, weekend, and PRN shifts.
- An award-winning wellness program, including onsite financial seminars and coaching.
- Discounts available at various wellness and fitness facilities, as well as other services.


Kootenai Health is committed to providing exceptional support for extraordinary careers in a high-quality, patient-centered healthcare environment.



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