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Front Office Coordinator

2 months ago

Arlington Heights, Illinois, United States Athletico Physical Therapy Full time
Job Summary

Athletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator to join our team. As a key member of our clinic staff, you will be responsible for delivering exceptional customer service, managing patient scheduling, and ensuring a seamless experience for our patients.

Key Responsibilities
  • Provide professional and friendly service to patients and staff, resolving issues and answering questions in a timely and efficient manner.
  • Manage clinic scheduling, ensuring patients are matched with the best clinician for their needs and optimizing patient flow.
  • Coordinate new patient onboarding, including facility tours, data gathering, and introductions to physical therapy staff.
  • Verify patient medical insurance information, manage insurance requirements, and inform patients of benefits and payment options.
  • Communicate patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with patient expectations, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments to recognize and appreciate patients' achievements.
  • Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • Provide general office, receptionist, and clerical support to assigned location.
Requirements
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
  • Experience with requesting and managing customer payments preferred
Language Skills

Ability to read, write, and speak English proficiently

Work Environment

Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.