Front Office Coordinator

1 week ago


Arlington Heights, Illinois, United States Athletico Physical Therapy Full time
Job Title: Front Office Coordinator

At Athletico Physical Therapy, we are seeking a highly skilled and customer-focused Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient experience and administrative support to our physical therapists and patients.

Key Responsibilities:
  • Provide professional and friendly service to patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage clinic scheduling to ensure optimal patient flow and match patients with the best clinician for their needs.
  • Coordinate patient communication with physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
  • Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Organize cultural moments to recognize and appreciate patients' physical therapy goals.
Requirements:
  • High School Diploma or GED
  • Excellent customer service skills
  • Proficient with MS Office, Outlook, and Excel
  • Knowledge of healthcare insurance benefits and coverage preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Athletico Physical Therapy is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and patients.



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