Senior Customer Service Associate

2 weeks ago


O'Fallon, Missouri, United States Enterprise Holdings Full time

Position Overview:

Enterprise Mobility, the parent company of renowned car rental brands, is recognized as a leading workplace and is committed to becoming the most trusted mobility provider globally. We are currently seeking a Customer Assistance Representative Sr (CAR Sr) to join our dynamic team.

Role Summary:
The CAR Sr will play a crucial role in delivering exceptional customer service to both internal and external clients, primarily through face-to-face interactions. This position will involve supporting branch operations and addressing rental inquiries effectively. Through comprehensive training and hands-on experience, the CAR Sr will gain valuable insights to provide administrative assistance, serve customers efficiently, and act as a rental backup in a high-traffic branch or airport setting.

Compensation: This role offers a competitive pay rate of $15 per hour.

Benefits Include:

  • Paid time off
  • Consistent full-time schedule of 40 hours per week
  • Employee discounts
  • Retirement savings plan with 401k matching
  • Health, Life, Dental, and Vision Insurance
  • Opportunities for training and professional development

Work Schedule:
Available shifts are Monday through Friday from 8:00 AM to 5:00 PM.

Key Responsibilities:
We are currently filling immediate openings. Responsibilities include:

  • Handling incoming calls for reservations, rate inquiries, and general customer questions, providing accurate information and resolutions.
  • Managing outgoing calls for follow-ups and various assigned tasks.
  • Delivering high-quality customer service by assessing rental needs both in-person and over the phone.
  • Welcoming customers in a friendly and timely manner.
  • Providing directions and general assistance as needed.
  • Evaluating the condition of vehicles upon return.
  • Processing vehicle returns and check-ins, including exit kiosk transactions.
  • Promoting the company while safely transporting customers and assisting them as required.
  • Communicating rental terms, vehicle features, and additional services effectively.
  • Offering optional protection products, upgrades, and other equipment as needed.
  • Reporting any known vehicle issues and required maintenance to management.
  • Cleaning vehicle interiors and exteriors as necessary.
  • Performing various administrative and basic accounting tasks, including billing support, accounts receivable, and report generation.
  • Executing miscellaneous job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

  • Must be at least 18 years of age.
  • Minimum of 1 year of experience in customer service or sales within retail, guest services, or administrative support.
  • Valid driver’s license with no more than 2 moving violations or at-fault accidents in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years.
  • Must be authorized to work in the United States without requiring work authorization sponsorship.


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