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Customer Service Specialist
2 months ago
Job Summary
Schnucks Deli Clerks play a vital role in providing exceptional customer service and ensuring the highest product quality in our stores. As a Deli Clerk, you will be responsible for working collaboratively with our team to take orders accurately, prepare fresh meals quickly, and serve customers with a smile.
Key Responsibilities
- Provide friendly and courteous service to customers, both in person and over the phone at all times
- Maintain a positive work environment
- Maintain cleanliness of work area, equipment, deli cases, and backroom, following company food safety and sanitation guidelines
- Follow proper personal hygiene requirements
- Follow proper time and temperature controls
- Follow good food handling practices to prevent cross-contamination
- Follow proper sanitation principles
- Wear company-approved slip-resistant shoes or overshoes at all times
- Practice safe lifting procedures and be able to lift up to 50 lbs.
- Wear provided personal protective equipment when required
- Be able to safely operate powered equipment once properly trained
- Understand the safe handling procedures with knives and other sharp utensils
- Slice and weigh lunch meats and cheeses, providing customers with the opportunity to approve slice thickness before completing the entire order
- Establish product knowledge, suggestive selling, and product sampling to assist with customer questions and requests
- Effectively sell products by providing customers with information needed to make product-related decisions
- Fill and rotate products for the display case
- Operate meat and cheese slicers, scales, and wrapping equipment as required
- Utilize cooking equipment, including fryers, rotisserie ovens, and steamers, and have the ability to fry chicken and properly use all kitchen equipment
- Prepare sandwiches, party trays, salads, and special orders while maintaining strict adherence to company recipes
- Pull product from cases for proper storage at closing
- Ensure freshness of food and proper rotation of product, and assist with product production, packaging, presentation, and restocking
- Multi-task and keep the customer as the first priority
- Maintain reliable attendance
- Assist with other duties as assigned
- Offer product samples to help customers discover new items or products
- Adhere to all safety, health, and weights and measures regulations, observe temperatures within cooler and cases, and report failures to management
- Answer the phone and take special orders with courtesy and friendliness
Physical Demands
A Deli Clerk's duties are performed primarily in the Deli department. Work includes:
- Bending
- Stooping
- Kneeling
- Stretching into display cases
- Repetitive arm and hand movements
- Exposure to extreme temperature changes
- Standing and walking for a 4-8 hour shift
- Lifting deli products weighing up to 50 lbs.
Other Job Requirements
- Must be at least 18 years of age
- Able to demonstrate basic math skills
- Able to work a flexible schedule, including nights, holidays, and weekends
- Use of hair restraint required
- Wear clean uniform and name tag at all times
- Consistent use of cut gloves and safe use of knives
- Utilize poly or production gloves at all times to ensure food safety
- Wear slip-resistant shoes at all times
- Ability to determine spoiled or damaged product
- Food preparation experience is a plus
- Works well with others and is a team player
- Has a passion for serving customers and working with the public
- Attention to detail is required, as the position involves working with sharp knives, slicers, box cutters, and related equipment
Training and Future Opportunities
Training will be provided to all new teammates prior to their first scheduled work day in the store. A variety of opportunities for growth and advancement are available to our teammates.
