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Retail Banking Associate

2 months ago

O'Fallon, Missouri, United States Woodforest National Bank Full time
About the Role

At Woodforest National Bank, we are seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Associate. As a key member of our branch team, you will play a critical role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Achieve individual sales targets by proactively identifying, marketing, and recommending bank products and services that meet the needs of our customers.
  • Process transactions, open accounts, and perform account maintenance to ensure seamless customer experiences.
  • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines to ensure efficient operations.
  • Employ problem-solving skills to address customer inquiries and concerns in a manner consistent with our Woodforest Experience training.
Requirements
  • 3 years of relevant sales and/or customer service experience, or an Associate's degree and 1 year of relevant experience, or a Bachelor's degree.
  • Previous in-store banking experience is preferred but not required.
  • Must be positive and engaging with a strong focus on customer satisfaction.
Working Conditions

The ideal candidate will be able to work in a fast-paced environment, standing most of the time, with occasional walking, moving, bending, stooping, or sitting for brief periods. Lifting and carrying items up to 30 lbs may be required.

What We Offer

As a Retail Banking Associate at Woodforest National Bank, you will have the opportunity to develop a well-rounded knowledge base, prepare for advancement opportunities, and be part of a diverse and inclusive team. We offer a competitive compensation package, comprehensive benefits, and a chance to make a real difference in the lives of our customers.