Customer Service Representative

4 days ago


O'Fallon, Missouri, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative to join our team. As a key member of our branch operations, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our rental operations.

Key Responsibilities
  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with rental needs, including reservations, rate quotes, and general inquiries.
  • Manage incoming and outgoing calls, including callback management and A/Rs.
  • Meet and greet customers, provide directions, and offer general assistance.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while interacting with customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • Sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Notify management of any known vehicle problems and required vehicle maintenance.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and supply maintenance.
Requirements
  • Must be at least 18 years old.
  • Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years.
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position.


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