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Senior Sales and Service Representative
2 months ago
We are seeking a highly motivated and results-driven Senior Sales and Service Representative to join our team at First Citizens Bank. As a key member of our branch team, you will be responsible for building and expanding banking relationships through proactive customer outreach and customer service requests.
Key Responsibilities- Proactively engage customers in conversation about their financial needs and provide personalized solutions.
- Open deposit accounts and ancillary banking products, and facilitate customer awareness and education of bank services.
- Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
- Process transactions and other account servicing requests in a timely and accurate manner.
- High School Diploma or equivalent and 1 year of experience in sales or customer service, or 6 months of experience in a customer support role at First Citizens Bank, or participation in a First Citizens career development program.
- Preferred Education: Bachelor's degree.
- Preferred Area of Experience: Telephone sales or banking.
- Application of a structured sales process, financial literacy, and knowledge of retail banking products and services.
First Citizens Bank is a leading financial institution with over 100 years of experience serving customers in 18 states and the District of Columbia. We are committed to helping our customers achieve a lifetime of success and offer a comprehensive benefits program to support our associates.
