Customer Service Representative

3 hours ago


Lewisburg, Tennessee, United States US Tech Solutions Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Meet personal and team sales targets and call handling quotas
  • Handle customer complaints and provide appropriate solutions and alternatives
  • Keep records of customer interactions and process customer accounts
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to analyze complex information and draw conclusions
  • Proficiency in Microsoft Office tools, including Excel and Word
  • Familiarity with SAP and Call Center software a plus
What We Offer

As a Customer Service Representative at US Tech Solutions, you will have the opportunity to work in a fast-paced and dynamic environment, where you will be challenged to grow and develop your skills. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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