Customer Service Representative

5 days ago


Lewisburg, Tennessee, United States US Tech Solutions Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Route calls to appropriate resources and document all call information according to standard operating procedures
  • Enter accurate ordering information into our company system
  • Comfortable working in fast-paced environments with strong time management and organizational skills
  • Proficiency in Microsoft Office Products (Excel, Word) and familiarity with SAP and Sales Force a plus
Requirements
  • Ability to analyze complex information and draw conclusions/recommendations
  • Strong verbal, written, and interpersonal communication skills
  • High degree of self-motivation to address and improve business needs
  • Sense of urgency, self-initiative, commitment, and sense of ownership is a must
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize individual time while balancing customer demands and requirements to meet company objectives and goals
What We Offer

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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