Customer Service Representative

2 days ago


Lewisburg, Kentucky, United States LanceSoft Full time
Job Title: Customer Service Representative

At LanceSoft, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:
  • Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and complete information to customers, using the right methods and tools
  • Meet personal and team sales targets and call handling quotas
  • Handle customer complaints and provide appropriate solutions and alternatives
  • Keep records of customer interactions and process customer accounts
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Microsoft Office products, including Excel and Word
  • Familiarity with SAP and Call Center software a plus
Benefits:
  • Competitive hourly rate
  • Opportunity to work with a diverse and dynamic team
  • Professional development and growth opportunities
  • Comprehensive benefits package, including medical, dental, and vision insurance

LanceSoft is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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