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Customer Service Representative

2 months ago

Smyrna, Georgia, United States Chubb Full time

Job Summary

Chubb is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, matching our water monitoring and leak detection products to their needs, and coordinating system installations through our preferred installer network.

Key Responsibilities

  • Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses.
  • Navigate multiple systems and applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.
  • Work effectively in a team environment using professional interpersonal and communication skills.
  • Comply with corporate policies and internal business processes/procedures while meeting/exceeding service performance and quality standards.

Requirements

  • Bachelor's degree in a related field.

About Us

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.