Customer Service Representative
5 days ago
iFLY, LLC is a global company with 33 U.S. locations, dedicated to delivering the dream of flight. Our mission is to provide an exceptional indoor skydiving experience to our customers.
Job SummaryWe are seeking an enthusiastic Customer Service Representative to join our team. As a CSR, you will be responsible for promoting customer safety, actively listening to guests to recommend and sell experiences, and maintaining a positive and friendly attitude that excites customers about the experience.
Key Responsibilities- Promote customer safety throughout their time in the wind tunnel and facility
- Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
- Average hourly rate, including commissions - $18-20/hr. (base + commission)
- Medical, dental, vision and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- Holiday pay options
- 401k retirement investment with company match
- Tuition reimbursement
- Referral bonus program
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family
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