Customer Service Representative

5 days ago


Smyrna, Georgia, United States Chubb Full time
Job Description

StreamLabs, a Chubb company, is a leading provider of Internet of Things (IoT) enabled water monitoring, leak detection, and water shut-off products. We are seeking a Customer Service Representative to join our rapidly expanding team to work directly with clients and contractors, matching products to their needs and helping them coordinate system installations through our preferred installer network.

Key Responsibilities:
  • Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to predict and prevent losses.
  • Navigate multiple systems/applications to research and resolve customer inquiries and help them get the most out of their products, documenting interactions and following up as needed.
  • Work effectively in a team environment using professional interpersonal and communication skills.
  • Comply with corporate policies and internal business processes/procedures while meeting/exceeding service performance and quality standards.
Qualifications:
  • Bachelor's Degree preferred
  • 2-4 years of customer service experience
  • Proficiency with Microsoft Office, specifically Word and Excel
  • Strong verbal and written communication skills
  • Proven organization skills and ability to multi-task
  • Ability to work independently, as well as in a team environment
  • Experience handling multiple priorities within established time constraints
About Us:

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.



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