Customer Service Representative

1 month ago


Smyrna, Georgia, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our donor center, providing exceptional customer service, and maintaining a safe and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
  • Maintain accurate records of donor data in the electronic donor information management system and understand the policies and procedures associated with hyper immune programs at the center.
  • Ensure a clean and efficient work environment, maintain sufficient operating supplies and forms, and follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Maintain confidentiality of all personnel, donor, and center information and perform job-related duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions, and ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation, and occasionally perform tasks while standing and walking up to 100% of the time.
Benefits

CSL Plasma offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance, and Short- and Long-Term Disability. We also offer the option to participate in our 401(k) Savings Program, Paid Time Off (PTO), and paid observed holidays.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are interested in exploring a career with CSL Plasma, please apply. Someone will follow up depending on the current needs, but please be aware that correspondence may not be immediate.



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