Customer Service Representative

3 days ago

Smyrna, Georgia, United States National Vision Full time

We are seeking a highly skilled and organized Receptionist to join our team at National Vision. As the face of our stores, this role is responsible for providing exceptional customer service, managing patient records, and ensuring a smooth flow of customers through the store.

Key Responsibilities:
  • Ensure high-quality customer service while following all safety protocols.
  • Manage patient schedules and maintain organized patient records.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans, obtaining document information from the insurance company as needed.
  • Provide customers with basic and accurate information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Check order status and notify customers when orders are in or of any delays.
  • Maintain a tidy and presentable reception area with all necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, and maintain inventory of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.
Requirements:
  • Fluent in reading and speaking both English and Spanish.
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.
  • Must have open availability.

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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