Customer Service Representative
3 weeks ago
**State Farm Insurance - Job Overview**
As a Customer Relations Representative at State Farm Insurance, you'll be responsible for delivering exceptional customer service by answering inquiries, resolving issues, and providing solutions that meet customer needs.
You'll process policy changes, claims, and payments accurately and efficiently, maintaining customer records and updating information as necessary.
Collaborate with team members to ensure seamless customer experiences, promoting and cross-selling insurance products and services to meet customer needs.
Handle escalated customer complaints and concerns with professionalism and empathy, staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
Participate in ongoing training and development programs to enhance knowledge and skills, contributing to a positive and collaborative work environment.
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