IT Support Specialist

5 days ago


Maryland City, Maryland, United States Tad PGS Full time

We are seeking a skilled IT Support Specialist to join our team at Tad PGS. As an IT Support Specialist, you will be responsible for providing first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.

Key Responsibilities:

  • Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
  • Create, maintain, and modify user accounts for network and business applications.
  • Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
  • Solve problems using documented processes where available and best practices where not.
  • Assist teams with incident response support and be involved in the development and presentation of training sessions.
  • Provide appropriate documentation on services provided and status updates as needed.
  • May drive vehicles to deliver computer parts or accessories around the Lab as needed.

Requirements:

  • Possess a Bachelor's degree or at least 5+ years of recent IT related work experience.
  • Must have at least 5 years Tier 2 IT Technical support experience.
  • Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
  • Eligibility requirements include U.S. citizenship.
  • Must have a Valid Driver's license (MVR check required).
  • Must be able to work 100% onsite in Laurel, MD.

Desired Qualifications:

  • Possess a Bachelor's degree in an IT-related field.
  • Have 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
  • Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
  • Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

Benefits:

  • Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations).

Equal Opportunity Employer:

  • Tad PGS is an Equal Opportunity Employer and welcomes applications from qualified candidates. We are committed to diversity and inclusion in the workplace.


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