Software Support Engineer II

1 month ago

Maryland, United States NCR Corporation Full time

About NCR Corporation

NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. As a global leader in consumer transaction technologies, we transform the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

We create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. Our expertise, R&D capabilities, and unique platform help navigate, simplify, and run our customers' technology systems.

Our Mission

Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Job Summary

As a Software Support Engineer II, you will work in a team environment to troubleshoot, configure, and deliver NCR software solutions to our customers and employees. You will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting, and payment technologies.

Key Responsibilities

  • Plan, install, configure, maintain, and support all applications and hardware.
  • Communicate with all levels of coworkers and management to perform this job successfully.
  • Troubleshoot hardware and software issues on a timely basis to adhere to contractual SLAs.
  • Monitor and analyze Helpdesk entries to ensure client needs are properly met.
  • Perform daily monitoring of all applications and data links.
  • Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware.
  • Provide ongoing education and training to users.
  • Propose changes or solutions to products and services for optimal business results.
  • Investigate customer relationship problems and analyze business processes.
  • Propose business solutions and services needed to satisfy customer requirements.
  • Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

Requirements

  • Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support.
  • CompTIA Security+ Certification.
  • Current Active DOD Security Clearance at the Secret Level or higher.
  • Knowledge of IT operations in a government environment.
  • Strong technical ability.
  • Excellent written and oral communication skills.
  • Excellent leadership skills.
  • Excellent reporting skills.
  • Ability to multi-task.
  • Strong interpersonal skills.
  • Fluent in the use of the English language.
  • Ability to work independently.
  • Ability to work flexible hours including 2nd shift (11pm-7am ET).

Preferred Qualifications

  • Previous experience working on an IT Service Desk supporting 500+ customers.
  • 5+ years of IT Experience working with the United States Government.
  • Experience with software deployment and application support.
  • Excellent technical troubleshooting skills.

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