Technical Support Specialist
4 weeks ago
GFI Digital Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems and networks
- Develop and maintain technical documentation and knowledge base
- Collaborate with internal teams to resolve technical issues and improve processes
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 1-2 years of experience in a technical support role
- Strong knowledge of computer hardware, software, and networking fundamentals
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
- College diploma or degree in Computer Science or related field
- Relevant certifications such as CompTIA A+ or Cisco CCNA
- Experience working with third-party vendors and managing technical relationships
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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