Technical Support Specialist

4 weeks ago


Maryland Heights, Missouri, United States GFI Digital Inc. Full time
Job Overview

GFI Digital Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Install, configure, and maintain computer systems and networks
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with internal teams to resolve technical issues and improve processes
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in a technical support role
  • Strong knowledge of computer hardware, software, and networking fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Preferred Qualifications:

  • College diploma or degree in Computer Science or related field
  • Relevant certifications such as CompTIA A+ or Cisco CCNA
  • Experience working with third-party vendors and managing technical relationships

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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