Technical Support Specialist

3 hours ago


Maryland Heights, Missouri, United States Curio Holdings MO LLC Full time

Job Summary

The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing Level 1 and 2 troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.

Key Responsibilities

  • Serve as a trusted technical resource to the Curio Wellness end-user community
  • Provide Level 1 and 2 technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
  • Provide incident management service desk functions to end-users remotely and in-person
  • Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities
  • Assist with Level 3 incidents that impact the entire end-user community
  • Installation, maintenance, and repair of desktop/laptop computing systems
  • Support and administration of Windows 10 and limited Mac OS operating systems
  • Troubleshoot desktop/laptop computer security issues
  • Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
  • Diagnose, troubleshoot, and repair computing hardware and software applications
  • Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.)
  • Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems
  • Complete imaging, software installations, and software upgrades
  • Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications
  • Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords


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