Desktop Support Specialist
6 hours ago
The Desktop Support Specialist serves as a trusted technical resource to the Curio Wellness end-user community, providing Level 1 and 2 troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment and line of business software and applications.
Key Responsibilities:
- Serve as a trusted technical resource to the Curio Wellness end-user community
- Provide Level 1 and 2 technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment and line of business software applications
- Provide incident management service desk functions to end-users remotely and in-person
- Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities
- Assist with Level 3 incidents that impact the entire end-user community
- Installation, maintenance, and repair of desktop/laptop computing systems
- Support and administration of Windows 10 and limited Mac OS operating systems
- Troubleshoot desktop/laptop computer security issues
- Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
- Diagnose, troubleshoot, and repair computing hardware and software applications
Additionally, the Desktop Support Specialist will provide support for all standard productivity software, including Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc. This includes installation, troubleshooting, and end-user assistance and training. The specialist will also be responsible for installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems, as well as completing imaging, software installations, and software upgrades. The specialist will educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications. Finally, the specialist will assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
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Desktop Support Specialist
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Desktop Support Specialist
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Desktop Support Specialist
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