Desktop Support Specialist

18 hours ago

Maryland Heights, Missouri, United States Curio Wellness Full time

The Desktop Support Specialist at Curio Wellness serves as a trusted technical resource to the end-user community, providing Level 1 and 2 troubleshooting and technical support with setup, installation, and maintenance for computing, office, A/V equipment, and line of business software and applications.


Key Responsibilities:
Serve as a trusted technical resource to the Curio Wellness end-user community
Provide Level 1 and 2 technical support with setup, installation, and maintenance of desktops, laptops, printers, iPhones, iPads, Android devices, tablets, hand scanners, A/V conference room equipment, and line of business software applications
Provide incident management service desk functions to end-users remotely and in-person
Utilize the Go-To-Assist help desk ticketing system to manage incidents, tasks, and day-to-day activities
Assist with Level 3 incidents that impact the entire end-user community
Installation, maintenance, and repair of desktop/laptop computing systems
Support and administration of Windows 10 and limited Mac OS operating systems
Troubleshoot desktop/laptop computer security issues
Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
Diagnose, troubleshoot, and repair computing hardware and software applications

Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.).

Includes installation, troubleshooting, and end-user assistance and training
Installation, configuration, and maintenance of back-up and anti-virus software on all desktop/laptop operating systems
Complete imaging, software installations, and software upgrades
Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications
Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords

Requirements:
Bachelor's Degree (BA, BS) in Information Technology, Systems and Network Administrator, or like major
Four (4) years of equivalent job-related experience
Experience in administration, maintenance, and end-user support of Windows OS
Experience with Windows OS as both a user and administrator is desired
Strong troubleshooting, analytical, and problem-solving skills
Ability to work effectively and collaboratively as part of a team
Excellent organizational skills
Highly detail-oriented with strong document skills
Ability to make connections between similar problems
Excellent communications and interpersonal skills, including ability to build strong working relationships with end-users of diverse personalities and professional backgrounds
A strong customer service focus
The ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously is essential
Resourceful; ability to research hardware and software issues in a thorough manner
Ability to follow up on open items and complete tasks in a timely manner, including meeting deadlines and anticipating and addressing problems/delays
Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies
Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook); Share Point
Experience with enterprise-level help desk ticketing systems; ServiceNow highly preferred
Understanding of and experience with TCP/IP networking and related protocols
An understanding of desktop/laptop security tools and applications
The ability and desire to keep abreast of new technologies, including computer software and hardware, smart phones, and peripheral devices
CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Technology Specialist (MCTS) certifications a plus

Curio Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Must be 21 years old. As a condition of employment, all Curio Wellness employees must comply with the State of Maryland requirements, which include providing a copy of your fingerprints in the required format and consenting to an FBI Background Check.

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