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Technical Support Specialist for IT Solutions
2 months ago
Key Responsibilities:
As a Technical Support Specialist, you will be expected to have a minimum of three (3) years of relevant experience in managing IT toolsets and asset management systems.
Effective communication skills, both written and verbal, are essential for interacting with Government personnel, Military staff, and various Contractors to ensure that customer needs are met satisfactorily.
Qualifications:General Experience:
Candidates should possess at least five (5) years of experience in a technical support role within the IT sector.
Specialized Experience:
Candidates must fulfill operational requirements and maintain credentials as outlined by relevant industry standards.
Under this role, you will:
- Compile and submit activity and progress reports related to IT audit functions.
- Provide insights specific to activities to ensure optimal service support in line with contractual obligations.
- Oversee service delivery, offer technical assistance, and interpret IT policies and procedures.
- Act as the primary liaison for command input regarding IT orders, requirements, and contractor performance.
- Serve as the main point of contact for IT issues, guiding site representatives in relation to IT requirements.
- Deliver technical oversight and share guidance based on communications from relevant authorities.
- Establish and maintain a standardized process for collecting metrics related to budget and asset data.
- Review and assess IT asset data within the management tool.
- Develop and integrate user account management processes.
- Assist in resolving account creation or transition issues in collaboration with customer service representatives.
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Retirement Savings Plan (401k, IRA)
- Life Insurance Options (Basic, Voluntary & AD&D)
- Generous Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Disability Insurance (Short Term & Long Term)
- Opportunities for Training & Development
- Access to Wellness Resources
- Stock Option Plan
