Senior Technical Specialist

3 weeks ago


Norfolk, Virginia, United States Linxx Global Solutions Full time

Job Summary:

Linxx Global Solutions, LLC is seeking an experienced Senior Technical Specialist to join our dynamic team. The ideal candidate will possess an in-depth understanding of network infrastructure and security, exhibit proficiency in server operating systems, and demonstrate excellent customer service and communication skills.

Key Responsibilities:

  • Provide comprehensive support in network infrastructure and security, covering firewalls, switches, NAS, WAP, VLANs, IoT, and DMZs.
  • Possess extensive knowledge of server operating systems, including Windows, Linux, and Unix.
  • Offer remote assistance to clients through screenshare, emails, and phone calls, ensuring effective troubleshooting and issue resolution.
  • Willingness to travel onsite when required to support various clients located in the Hampton Roads Area.
  • Demonstrate strong communication skills to interact with clients and internal teams effectively.
  • Provide exceptional customer service while being self-motivated to meet or exceed set expectations.

Qualifications:

  • Minimum 10 years of relevant experience in the field.
  • Proficiency in network infrastructure and security concepts.
  • Comprehensive knowledge of server operating systems, including Windows, Linux, and Unix.
  • Proven ability to support customers remotely and onsite as needed.
  • Strong communication and customer service skills.

Additional Information:

This is a part-time remote salary position with approximately 20 hours per week of work. The ideal candidate will be flexible and able to work non-standard hours, including on-call availability Monday to Friday, 8 AM to 5 PM, and occasional weekend and after-hours support.



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