Senior Technical Specialist
3 weeks ago
Job Summary:
Linxx Global Solutions, LLC is seeking an experienced Senior Technical Specialist to join our dynamic team. The ideal candidate will possess an in-depth understanding of network infrastructure and security, exhibit proficiency in server operating systems, and demonstrate excellent customer service and communication skills.
Key Responsibilities:
- Provide comprehensive support in network infrastructure and security, covering firewalls, switches, NAS, WAP, VLANs, IoT, and DMZs.
- Possess extensive knowledge of server operating systems, including Windows, Linux, and Unix.
- Offer remote assistance to clients through screenshare, emails, and phone calls, ensuring effective troubleshooting and issue resolution.
- Willingness to travel onsite when required to support various clients located in the Hampton Roads Area.
- Demonstrate strong communication skills to interact with clients and internal teams effectively.
- Provide exceptional customer service while being self-motivated to meet or exceed set expectations.
Qualifications:
- Minimum 10 years of relevant experience in the field.
- Proficiency in network infrastructure and security concepts.
- Comprehensive knowledge of server operating systems, including Windows, Linux, and Unix.
- Proven ability to support customers remotely and onsite as needed.
- Strong communication and customer service skills.
Additional Information:
This is a part-time remote salary position with approximately 20 hours per week of work. The ideal candidate will be flexible and able to work non-standard hours, including on-call availability Monday to Friday, 8 AM to 5 PM, and occasional weekend and after-hours support.
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