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Sales Representative

2 months ago

Berkeley, California, United States Ashby Lumber Company Full time
Job Title: Sales Representative

Job Summary:

Ashby Lumber Company is seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities:

  • Customer Service: Provide GREAT customer service, greet and assist customers promptly and professionally, answer the phone promptly and professionally, and return all callbacks in a timely manner.
  • Sales: Maintain a professional approach and pleasant shopping experience, be efficient and effective in selling, and build and maintain strong relationships with as many customers as possible.
  • Order Processing: Process all estimates, orders, and special orders in a correct and timely fashion, invoice orders in a timely manner after the product has been picked up or delivered, and read and enforce all customer account notes and information in the customer's account.
  • Inventory Management: Communicate with buyers as needed to ensure stock levels are satisfactory, provide complete and correct paperwork for receiving, and communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries.
  • Problem-Solving: Follow through with all appropriate coworkers and vendors when credit returns if special orders are involved, confirm with accounts receivable that a charge account is in good standing before placing an order, and get confirmations on special orders, review and update the purchase order to match.
  • Continuous Improvement: Review, update, process, and follow up on all your open orders by checking your Order Viewer multiple times daily, be proactive on following up on estimates provided to customers, and continue expanding product knowledge.
  • Teamwork: Coordinate with teammates to ensure there is always adequate coverage at the front counter, notify the Supervisor if leaving the counter for an extended period of time, and give input on the procurement of new items.
  • Adherence to Policies: Follow through with addressing any problems promptly and get the Sales Manager involved if needed, maintain a clean and organized workspace and front counter area, and adhere to Ashby Lumber's Policies as outlined in the Employee Manual.

Physical Requirements:

  • Sit/stand for 8 hours per day.
  • Must be able to lift/carry 50 lbs. occasionally.
  • Must be able to push/pull 50 lbs.
  • Horizontal reaching is required.
  • All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing).
  • Limited range of motion and physical activity occurring randomly for 8 or more hours per day.

What We Offer:

Ashby Lumber Company offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.