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Customer Support Specialist II
2 months ago
Customer Support Specialist II
Company Overview
Clean Earth Holdings is a prominent entity in the specialty waste sector across the United States, providing a diverse array of solutions for contaminated soil, hazardous materials, and more. Our extensive services serve multiple industries, including energy, infrastructure, retail, and healthcare, distinguishing us in the marketplace.
Are you passionate about delivering exceptional customer experiences? If so, we invite you to consider a role as a meticulous Customer Support Specialist at Clean Earth Holdings, a leading provider of environmental and regulated waste management services.
Key Responsibilities
- Demonstrate outstanding customer service abilities developed through significant experience.
- Efficiently address customer requirements through various communication methods.
- Collaborate with sales teams to drive revenue enhancement.
- Ensure precise order management and invoicing processes.
- Coordinate with different departments to delegate tasks appropriately.
- Maintain detailed and updated customer records.
- Respond to customer inquiries and resolve issues promptly and effectively.
- Engage proactively with clients to nurture relationships.
- Offer suggestions for process enhancements to improve customer service.
- Regularly assess and analyze the status of customer orders.
Qualifications
- Essential Qualifications
- Bachelor's degree with 3+ years of relevant experience or a High school diploma/GED with 5+ years of customer service experience.
- Exceptional customer service skills and business acumen.
- Proficiency in Microsoft Office applications.
- Experience with CRM platforms and online tools.
- Strong communication abilities and capacity to manage multiple tasks effectively.
- Preferred Qualifications
- Degree in chemistry, environmental studies, or biology.
- Familiarity with waste management regulations.
- Experience with Salesforce, Ariba, or Oracle systems.
- Background in service contract management.
- Capability to lead projects.
- Comfortable utilizing office equipment and thriving in a fast-paced environment.
- Additional Information
- Clean Earth Holdings provides a competitive benefits package and fosters a supportive workplace culture.
