Cafe and Retail Associate

3 weeks ago


San Francisco, California, United States Dandelion Chocolate Full time
About Us

Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco's Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment cacao beans.

Job Description

We are seeking a Part-Time (24 hours/week) Retail Associate at our Fillmore Street store as well as a Part-time to Full-time Cafe and Retail Associate at our 16th Street and Ferry Building locations. As a retail associate, you'll first learn everything about chocolate from where it's grown, how it's processed, and how to make your own batch of chocolate.

Responsibilities
  • Chocolate Excellence: Know allergen information and be able to answer questions about our products with ease. Make recommendations to guests based upon your chocolate knowledge and experience.
  • Guest Service: Regardless of the day of the week or the crowds, guests can depend upon you for an amazing drink and pastry experience. Be timely, dress professionally, and develop long-standing relationships so that visitors look forward to your thoughtful attention.
  • Systems & Processes: Identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around cafe improvements.
  • Team-player: Be a positive, team-oriented player who brings the team up even when the line is out the door. Your coworkers want to work with you again (and again and again).
Requirements
  • Great Interpersonal Skills: You should be able to develop a quick rapport with customers by detailing our chocolate making process and why you relate to it, inspiring guests to learn more about chocolate.
  • Previous experience: 1-2 years of retail or customer-facing work experience in a fast-paced environment. Experience making espresso drinks is a huge plus.
  • Weekend & Weekday Availability: Some evening and weekend availability is required.
  • Physical Stamina: You are comfortable walking, standing, bending, and occasionally lifting (25 lbs) throughout the 8 hour shift.
  • Language Skills: Fluent spoken English is required. Additional language skills are a plus as we frequently host guests from all over the world.
Benefits

The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive heavily subsidized medical, vision, and dental benefits as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, chocolate tasting opportunities, and a range of opportunities to grow and develop within the company.



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