Cafe and Retail Associate

1 week ago


San Francisco, California, United States Dandelion Chocolate Full time
About Us

Dandelion Chocolate is a renowned bean-to-bar chocolate factory in San Francisco's Mission District, dedicated to crafting exceptional chocolate from high-quality cocoa beans and cane sugar. We foster strong relationships with our suppliers to ensure the best possible products. Our team is seeking a skilled Part-Time (24 hours/week) Retail Associate at our Fillmore Street store and a Part-time to Full-time Cafe and Retail Associate at our 16th Street and Ferry Building locations.

About the Role

As a retail associate, you will embark on a journey to become an expert in all aspects of chocolate, from its origin to its processing and production. You will develop a deep understanding of our confections, treats, and bars, as well as the impact of cocoa origin on flavor. This role offers a competitive hourly rate of $20.75 plus tips at cafe locations and $23.75/hour at the retail-only Fillmore Street location.

A Typical Day

A typical day may begin with opening the shop, ensuring shelves are fully stocked and visually appealing. When multiple guests are present, your focus shifts to providing a thoughtful and exquisite experience. You will engage with guests, asking questions to help them find the perfect chocolate, and ensuring they leave satisfied and informed.

About You

We seek a mature, team-oriented individual who is passionate about learning and sharing their enthusiasm for chocolate. You will develop authentic relationships with guests, work independently when necessary, and navigate unexpected situations with confidence. Previous experience in guest service is preferred, and you should be excited to grow in your role and take on more responsibility.

Responsibilities
  • Chocolate Excellence: Demonstrate in-depth knowledge of our products, including allergen information, and provide recommendations to guests based on your expertise.
  • Guest Service: Deliver exceptional drink and pastry experiences, regardless of the day or crowd, and develop long-standing relationships with guests.
  • Systems & Processes: Identify opportunities to improve operating procedures, checklists, and documentation to benefit the entire team and enhance cafe operations.
  • Team-player: Contribute positively to the team, even in high-pressure situations, and foster a collaborative environment.
  • Other tasks as necessary.
Requirements
  • Great Interpersonal Skills: Develop a rapport with customers by sharing your knowledge of our chocolate-making process and inspiring guests to learn more.
  • Previous experience: 1-2 years of retail or customer-facing work experience in a fast-paced environment, with experience making espresso drinks a plus.
  • Weekend & Weekday Availability: Some evening and weekend availability is required.
  • Physical Stamina: You should be comfortable walking, standing, bending, and occasionally lifting (25 lbs) throughout the 8-hour shift.
  • Language Skills: Fluent spoken English is required, with additional language skills a plus, as we frequently host guests from around the world.
Benefits

Dandelion Chocolate invests in our people and culture, offering heavily subsidized medical, vision, and dental benefits, as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time, as well as commuter benefits, FSAs, chocolate tasting opportunities, and opportunities to grow and develop within the company.

How to Apply

To stand out from the crowd, send us your resume and a cover letter detailing your favorite food experience or influence. We value passion, attitude, and hard work, so tell us what inspires you to join our cafe team.



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