Ritual Coffee Cafe Manager
1 month ago
Ritual Coffee Roasters is a pioneering coffee company that has been revolutionizing the way people experience coffee since 2005. We're passionate about creating a culture of inclusivity, diversity, and excellence in every aspect of our business.
Job DescriptionWe're seeking a highly motivated and experienced Cafe Manager to lead our Haight Street cafe team. As a Cafe Manager, you will be responsible for ensuring the smooth operation of our cafe, providing exceptional customer service, and driving business growth through innovative strategies and initiatives.
Key Responsibilities- Lead a team of approximately 10 retail employees, including Shift Leads, a Coffee Educator, and Baristas
- Contribute to the overall culture and business growth by participating in or leading improvement committees and projects
- Hire people who are a great fit for Ritual and anticipate hiring needs of your cafe
- Train and develop cafe staff to be knowledgeable and provide great customer service
- Be a great leader and role model of our culture in your cafe and an ambassador for Ritual in the community
- Observe employees and prepare for giving meaningful, supportive regular feedback
- Conduct timely reviews and deliver direct and compassionate feedback, both positive and constructive, and provide tools for baristas to grow during their time at Ritual
- Work with the leadership team to develop and implement standards for Ritual's culture, values, quality, and customer service
- Retail cafe customers are consistently served delicious coffee to our quality and service standards
- Minimum 1-2 years experience in a cafe leadership role
- Proven experience building healthy and inclusive diverse teams
- An approachable people-person with a high level of emotional intelligence, patience, compassion, and problem-solving skills
- Excellent communication and teaching skills, able to engage and inspire professional growth
- Infectious love of coffee
- Proficiency with Google Drive, spreadsheets, and general comfort with use of technology
- Availability: on-call for emergencies, ability to be on site at cafe when urgently needed
- Must be authorized to work in the United States (Required)
Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits, including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half), and a matching 401k plan. Starting wage is $66,600-$70,000, depending on experience.
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